Customer Service - Delivery

Suitable aims to ship your order within 1 working day. As soon as we ship your order, you will receive a confirmation email.

However, it may happen that an item is sold out and we have to reorder it from the supplier.  The delivery time may then be up to 10 working days.

NB: if you choose to pay for your order in advance, please note that it can take one to five working days for the amount to be transferred. Once we have received your payment, we will send you a confirmation by e-mail.

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That depends on the delivery service handling your package.

You will receive a track & trace code via email with which you can track the delivery status. PostNL delivers the order to the address you specified. If you are not at home, you will receive an email informing you that the package has been delivered to your neighbors or that you can pick it up at the nearest collection point. So make sure you enter your email address correctly! The package will remain available for 1 week before being returned to Suitable.
Please note: PostNL delivers on weekdays and Saturdays, except for some areas in the Netherlands.

If you are not at home, the courier will leave a note in your mailbox stating that delivery was unsuccessful. With the waybill number, you can make a new appointment online via the FedEx website to receive the package.

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It is possible to change the delivery address until we dispatch the package. It is advisable to inform us of the change as soon as possible by phone +31 73 623 5353.

Once your order has been dispatched, it is no longer possible to change the address. After the first delivery attempt, it is possible to choose a different delivery address on the PostNL and DHL websites. Make sure you have your track & trace information at hand or contact PostNL customer service. Suitable is not authorized to make this change.

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This depends on the size of the package. If it fits effortlessly in your letterbox, it will be put in the letterbox. If not, the delivery person will ring your doorbell to hand over the package.

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